FAQ - Frequently Asked Questions

Frequently asked questions

How long does it take to receive an order?

Your order will be processed within 1-3 days. Our average delivery time is 3-14 business days worldwide. If you do not receive your item within 30 days, we will issue you a full refund and you can keep the item as soon as you receive it.

Where do we deliver and what are the shipping costs?

We ship all over the world. See our delivery policy for more information.

Where are you located?

Our company is based in France. We ship directly from our producers in France.

Who delivers my product?

Our products will be delivered to your home by Colissimo and Mondial Relay.

What is the delivery delay ?

See our delivery policy for more information on the delivery details of your order.

What happens if no one delivers the order to my home?

Don't worry, our products will be delivered to your mailbox if they are small enough. Otherwise, your package will be dropped off at your local post office for collection.

I have the wrong address, what should I do?

Don't worry, if your order has not been shipped yet, contact us immediately at rayonneprocosmetics@gmail.com and we will be happy to update your information. Otherwise, and in accordance with our terms and conditions, no changes can be made once the order has been shipped from our warehouse.

Is your website secure?

This site is 100% secure. In fact, you could say it's 300% secure. First of all, the site you are visiting is hosted on an HTTPS server (the little green padlock to the left of the URL on this page is there to remind you of this). Most websites only secure the "shopping cart" and everything related to payment. On this site. ALL PAGES are secure and cannot be hacked or exposed to malware. Finally, we use Stripe for payment, which is the benchmark for online transaction security.

What are the payment methods ?

Currently you can pay by credit card on our site. We do not accept bank checks, bank transfers or cash on delivery.

What happens if I am not satisfied with my product?

We offer a 100% money back guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 30 days of receipt and we will refund the full price of the product upon receipt. However, all returned products must be in perfect condition and the return costs are your responsibility. Proof of delivery must then be emailed to us as proof of delivery.

Still have questions ?

If you still have questions, please contact us by email at rayonneprocosmetics@gmail.com. Your satisfaction is 100% guaranteed!